Energetic Hostess with over 9 years of experience in providing world-class customer service to guests in upscale and privately owned restaurants. Served a major role in establishing an inviting atmosphere for guests as the first point of contact with the local public. Organized reservations and walk-in parties to ensure guest satisfaction. Hostess Duties & Responsibilities This section of your resume is where you really want to focus on the information provided in the job description. Speak with patrons to ensure satisfaction with food and service, to respond to complaints or make conversation. Provide a pleasant dining experience for all guests. Established excellent working rapport and team work with coworkers and reputation as ethical and honest employee. Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment. For more information on what it takes to be a Hostess, check out our complete Hostess Job Description. Their role is making patrons or guests feel welcome and ensuring a pleasant experience by taking people to the table, offering menus, chatting or responding to inquiries, and making sure tables are clean. Make sure all menu folders and inserts are spotless and up to date. Created personal relationships with guests to increase experience satisfaction, Coordinate revolving schedule of areas to be seated as well as administrating cut slips, Trained and managed new hires in all front office areas of operation, Answered and directed phone calls to appropriate extensions, Greeted customers and coordinated incoming reservations and table-resets, Answered phone to provide hours of operation, special event inquires, screen calls for management, and book/confirm reservations, Scheduled interviews and trained new hires, Monitored dining room to provide an accurate, updated floor plan and cover count, Acquired and relayed customer feedback to management, Monitored dining rooms for seating availability, service, safety, and satisfaction of guests, Delegated nightly duties to hostess staff, Closed restaurant, checked out co-hostess and ensured co-workers completed assigned tasks, Maintained and helped run hostess stand and managed sales records for each shift, Promoted sales and recognized by management for superior shopper scores, Turned over dining room repeatedly throughout each shift, upholding all health and safety standards to meet company policies and procedures, and secure a safe and enjoyable dining experience for all guests. Host Hostess Resume Example As a host or hostess, your primary responsibility is making a great first impression for your company. Ensured entry doors were clean, free of debris and inviting. Common Mistakes for Hostess Resumes . Coordinated and supervised shifts by organizing employee floor plans and tracking reservation statistics to manage daily operations. Ability to obtain reservations as required ensuring correctness. Ensure each guest receives equal and excellent service. Bussed, cleared, cleaned and set tables in a quiet and efficient manner. From 2010 to 2015, I have gained a wide range of skills necessary for the position of Server/Hoste... Related: Food and Beverage,Hosts/Hostesses. Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings. Help servers and bussers clean down tables as soon as possible, if needed and customer is impatiently waiting for table. Supervise and coordinate events/dinners to ensure patrons recieve. Offer appropriate seating arrangements (Hostess), Provided the customers with a pleasant dining experience and quality service. The hostess greets and receives customers at the restaurant and guides them to the table. Marketing / Advertising And Public Relations. Greet guest as they arrive and seating them providing a menu and explaining specials. Delegate Hostess Trainee responsibilities and train new dining room staff. Prepare beverages and expedite food orders. Liberal Studies And Early Childhood Education Candidate. Skillfully promoted items on beverage lists and restaurant specials. Assigned patrons to tables suitable for their needs and according to rotation so that servers received an appropriate number of seating's. Cultivated relationships with local businesses by representing Southernmost Beach Cafe at off-site events and functions to enhance networking opportunities. Answered telephone calls and responded to inquiries or transferred calls. Coordinated food and personal monthly safety training. Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed. © 2020, Bold Limited. The head hostess is a senior role in the hospitality industry responsible for providing leadership to a team of hostesses at the restaurant, club, or hotel. Receive, reconcile, and prepare daily cash deposits. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Greeting and seating guests enthusiastically. Help waiters or waitresses with cleaning tables. Serve as the first point of all customer contact on the phone or in person. How to Put Skills on a Resume for a Hostess. Demonstrated success in working with restaurant staff to create unique dining experiences and upholding high quality standards. Speak with guests to ensure satisfactory service. Monitoring the open dining sections of the restaurant. Providing excellent customer service and assisting with transactions. Maintaining the cash register and incoming payments, Assisting in other areas of store, clean up, shelf-stocking, Managing stock and materials, as well as maintaining the register area. As with other kinds of resume templates, hostess resume templates have quite a number of responsibilities to deal with above and beyond what the name may imply.With that in mind, you may have some ideas as to how one should use these templates so as to use them well. See our sample Hostess Cover Letter. To present a pleasant dining experience to the customers, the hostess undertake the following roles and responsibilities … Upholding the store to look presentable by folding down clothing. There are plenty of opportunities to land a Hostess job position, but it won’t just be handed to you. Followed up with diners throughout service to ensure food was prepared to their satisfaction and address additional requests or needs. Maintained master cleaning schedule for the bakery. Guide the recruiter to the conclusion that you are the best candidate for the hostess job. When writing a Hostess resume objective, you always have to keep the best interests of the restaurant in mind. Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner. Interfaced with customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients. Greet customers in a friendly and warm welcoming manner when entering restaurant. Operate cash registers to accept payments for food and beverages. Clean pots and pans in kitchen of busy restaurant. Greeted patrons, answered telephone, sat customers at tables, presented menus, took orders, relayed orders to kitchen, arranged dining room, made reservation provisions, cleaned tables, and ensured tidy and organized work area. Directed patrons to coatrooms and waiting areas. Greeted guests and sat them at tables or waiting areas. Acquired knowledge of and executed record control program. Highly skilled in planning service workflows, coordinating dining room staff, and managing patron … Responsible for the coordination, contracting and facilitation of private events including weddings, business meetings, and social events to ensure optimal customer satisfaction and customer service experiences. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Accept and organize reservations, and prioritize reservations to accommodate customers. Inspect and maintained the dining facilities insuring safety and cleanliness, Keeping track of dirty and clean tables to insure an even flow of guest being seated, Gave wait quotes to quest when restaurant was full calculating accurate wait times. For example, when describing your previous hostess duties on your resume, you could say: Provided excellent customer service and fostered warm relationships with repeat customers. Keep informed of shut-down and emergency evacuation procedures. Greeted guests and escorted them to table or waiting area. It’s actually very simple. All rights reserved. Committed to providing a welcoming environment to customers. Providing information and writing down orders, and repeating the order for accuracy for guests on the phone for to-go's. Greet and assign patrons to table suitable for their needs & according to rotation so servers recieve appropriate number of seating's. Answered phones, took messages and made reservations. Worked in coordination with other departments to ensure that customers get quality service and satisfaction. Greeted guests walking in the door and ascertained guests needs. Developed and facilitated new marketing techniques to ensure guest retention. Receive and schedule reservations via phone and in person, assign guests to tables suitable to the size of each group, escort them to their seats and provide menus. Spoke with guests about potential stays at the hotel, if they were only there for the night. Performed any other duties as needed or requested. Greet guests and seat them at tables or in waiting areas, Greet and seat guest, as well as estimating wait time, Welcome guests to create favorable impression. Duties included on example resumes of Restaurant Hostesses include opening the cash register each day, answering calls, manning the front desk at all times, … Ability to work in a fast paced and demanding work environment. An excellent ability for clear expression, both oral and written. Prepared tables for meals by setting up linens, silverware, and glassware, and by removing used or dirty dishes and glasses from tables and counters. Managing restaurant waitlist during high volume hours, Demonstrated Hospitality by engaging in friendly conversation with guest, Set up events to take place in the buffet lounge, Input data into the computer such as seating charts, floor plans and sections, reservations, and parties, Input gift cards, to-go orders and rewards programs in to the computer. A high school diploma is common experience in most Hostess resume samples. Click here to read more, Home: (123) 456-7890 | Cell: (123) 456-7890. Clean bathrooms, change trashes, and stock hostess stand. Cleaning the hostess station and organizing the station. Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations. If you’re looking for online resume resources, Resume4Dummies is here to help you! Greet Guest and seat them at tables or in waiting areas. Unlock or lock restaurant at beginning or ending of shift. Provide information about facilities, entertainment options, and rules and regulations. Energetic Hostess with over 9 years of experience in providing world-class customer service to guests in upscale and privately owned restaurants. Ascertains their dining/lodging needs. Assist in preparing the dining room for upcoming days and events. In order to ensure your professional resume will support your goals, use this host/hostess job description to Communicates with servers and managers regarding availability of tables, seating of large parties, or special requests. Summary: Creative, talented, certified children's yoga teacher who is patient and skilled at balancing the fun-loving natur... Related: Fitness and Recreation,Yoga Instructors. Ensured coverage of the hostess stand at all times. Hostess Job Description for Resume [Back to Table of Content] A host is the face of any restaurant as they are responsible for showing patrons to their seats and handing out menus. The highlighted tasks and responsibilities for the role are relevant information for making the work experience section of the resume… Politely reassure customers their table will be ready shortly and their patience is appreciated. In-depth knowledge of answering phone calls in a suitable manner. Make reservation arrangements and set up dining rooms. Answer telephone calls and respond to inquiries or transfer calls, Plan Parties or other special events and services, Receive and Record Patrons dining reservations, Assign patrons to tables suitable for their needs and according to rotation so that serves receive an appropriate number of seating's, Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary, Monitor guest waiting list and ensure that patrons, Communicate with manager about any unique guest request, Process and disseminate all take-out orders, as well as balance the take-out drawer, Maintain the order and cleanliness of the host/entrance area, Monitored guests needs and workflow of the restaurant seating customers accordingly. Maintain clean and organized tables and work area (Hostess). That means when you’re applying for a job in the field, you need to start … Air Hostess Resume Effectively handle many customers at once in a popular restauraunt. Spoke with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Operate, drive, or explain the use of mechanical riding devices or other automatic equipment in amusement parks, carnivals, or recreation areas. Hold doors open upon guests arrival and departure, Assist guests and servers with anything they may need, Ensure the quantity of menus is sufficient to cater the number of guests, Set up dining rooms and make reservation arrangements. Consistently provided professional, friendly and engaging service. Perfomed as a Hostess, greeted and seated guests that wanted the Green Room Experience. Assisted in designing menus for large events. Provide courteous and efficient customer service to guests, while supporting the food and beverage team. “We’d love to hire you.” If you convince the waitstaff … Administering both interior and exterior cleaning and detailing services. Putting forward ideas and arguments in a concise and comprehensive manner. Maintained contact with kitchen, management, serving staff, and customers to ensure dining details were handled properly and customers concerns were addressed. Inspected dining and serving areas to ensure cleanliness and proper setup. Successfully increased premier reward members, Developed and maintained positive working relationships with others, supported team to reach common goals, and listened and responded appropriately to the concerns of other employees/guest, Interacted with customers on a daily basis, handling all aspects of customer relations and attending to all customer questions and concerns in a timely and professional manner. Clean sporting equipment, vehicles, rides, booths, facilities, or grounds. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that … Seat guests with reservations immediately and guests without reservations as soon as seating is available. Addressed guest inquiries and issues, solved problems and provided product. Interacting with guests, taking and serving food orders. Summary: A dedicated and highly motivated student who provides excellent customer service and has great communication skills. The right hostess resume will get you a coveted interview where you can really shine. Tailor your resume by picking relevant responsibilities from the examples below and then … The job of a hostess is crucial for a restaurant because you are the first point of contact with … Stna Certification Registry Number: 401730410315, Scheduled dining reservations for guest of large parties. Informs guests of their wait time. The responsibilities and duties section is the most important part of the job description. Assisted in maintaining preparation and service areas in a sanitary condition, Cleaned and organized eating, service, and kitchen areas, Greeted each customer with friendly eye contact, Helped with preparation, set-up, and service for catering events, Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary, Performed all transactions in a cordial, efficient and professional manner. Present your skills and experiences as a host or hostess through a powerful resume. With a goal of maximizing the customer … Hostess Job Responsibilities: Welcome guests in a warm and friendly manner. Well known for friendly customer service and ability to maintain professional demeanor in challenging situations or with difficult customers. Answer telephone calls, record reservations and answer any inquiries. It’s actually very simple. 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