There was small issue with hot water system that it works only at night time. Good culture. They warranty the $5 of copper but not the $160 labor bill received. Additionally, labor and any service charges are NOT covered by Rinnai on any of their water heaters, so I was out 70 dollars for the service call. Review #1087588 is a subjective opinion of poster. This is part of Rinnai’s Luxury Series. I have been working at Rinnai America full-time. ), 7 of the Best Situational Interview Questions. Copyright © 2008–2021, Glassdoor, Inc. 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Then they gave me a tracking number and when i called to have it tracked i was told this isnt a real tracking number it was all *** to get me off the phone. Each level has their own list of features, so it’s easy to choose the line and model that suits your needs best. Their Customer Service is horrible. Best maintain your unit 2x as often as recommended or you will end up with a bunch of repairs! Good outlook. Review #1058448 is a subjective opinion of poster. Benefits are good, Leadership has little awareness of the critical functions I was told that remarks have been added on complaint and someone will let me know. Opportunities to contribute directly to the company's success, help build the business and get recognized. Rinnai’s split system range includes; J Series, C Series, D Series, Q Series, G Series and Inverter Cassette. I contacted the company and they said maintenance was the issue. Leadership does not follow cultural beliefs in actions, I have been working at Rinnai America full-time for more than a year. Sacry Heating & Air Box 150895 DENVER, CO 80215 (720) 297-4705. The microchip in the heater was out of order. The 9.4: 9,900 - 199,000 BTU 2. Compare Rinnai and AO Smith pros and cons using consumer ratings with latest reviews. Are you sure you want to replace it? Find the best companies in Appliances and Electronics category: AO Smith and Rinnai, AO Smith vs Whirlpool, Rinnai … 4.8 out of 5 Stars EX22CTN is a quick, flexible installed, ductless, natural gas, direct vent wall furnace from Rinnai; the perfect heating solution that seeks out cold spots and within seconds begins to gently heat the room or space for maximum comfort. Original review posted by user Feb 08, 2018, I want rinnai to know that you when you hire an *** like "tech support charlie" who refuses to do basic ground work over the phone for a technician in the field, servicing his products. Quote Job - 236813 The property which I bought has Rinnai electric hot water installed. Review #1365735 is a subjective opinion of poster. Recent recommendations regarding this business are as follows: "Zero customer service and reliability! I worked at Rinnai America full-time for more than a year, They make you think its a team building company, They try to demote you, then make it toxic so you leave or get fired, I worked at Rinnai America full-time for more than 3 years, Good people to work with There are a lot of positive features that will impress you while you are using the product. Elkhorn Heating & Air Conditioning, Inc. 3065 S Umatilla St ENGLEWOOD, CO 80110 (303) 975-8809. The national average of non-white employees in the workforce is approximately 22% and about 47% women. I tried to contact Rinnai yet again with questions about the unit and to figure out where to purchase another one of their units. Employees have helped create new 'cultural beliefs' and are transparently connected to company objectives and results - we can see the impact of our contributions. The name Rinnai to me is equal to the word quality. Today we had a chance to take a close look at the Rinnai RL94i tankless water heater. Or drop us a message via our Enquiry Form. Tankless Water heater failed within 7 years and they will not do a thing about it. Rinnai customer service is a pile a lying, fraudulent thieves. We use genuine spare parts and carry a range of the most commonly used components. It is so new that instructions for wifi controller do not cover it. Rinnai … Very Unsatisfied. Review #1214431 is a subjective opinion of poster. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. 1st Care is a national service network with technicians experienced and qualified on all Rinnai Group Products, providing both manufacturer’s Product Warranty and general service maintenance works. Review #1093433 is a subjective opinion of poster. I called Lowes and was told Rinnai was backordered another 2 weeks. Growing so fast that systems and processes are not well-defined and change frequently. 2 person shower at same time at 2 bathroom without any problems. Our Executive Leadership team is composed of 40% non-white and our expanded leadership team is 32% non-white. So the question is raised, is one better then the other? There are also slight differences in their BTU: 1. Home. Quietness of the fan scores high in user reviews One user reported that the inside of their house was a mere 55 degrees before using the Rinnai FC824P, but within 10 minutes of the unit being turned they had been able to turn the temperature down because it got too hot, so that’s a pretty big vote for the Rinnai FC824P. ", "Get ahold of tech support they know their products. The Rinnai Ruc98i features a 95% energy efficiency rating, which is more than enough to qualify it for an EnergyStar regulatory certification from the US EPA. 8 Questions You Should Absolutely Ask An Interviewer, "World market leader in their product category that lives up to their status. This will replace the current featured review for targeted profile. Management is accessible and open to your ideas. No shortage of work. You can only succeed in this company if you are a white male. Your response will be removed from the review – this cannot be undone. I spent 15 minutes on the phone just to be hung up on. These heaters are recommended for families who need more than what the basic models from the V series offer.Like the RL94 models, RL75 offers the Circ-Logic recirculation technology, for faster hot water delivery, isolatio… The overall rating of the company is 1.7 and consumers are mostly dissatisfied. For … The Rinnai RUC98i is a tankless water heater that supplies endless and instant hot water. Great group of people with a big growth opportunity in front of them. These units reach a capacity of up to 13.4 kW. Lying customer service, defective product, unskilled technicians. You also have to be liked by the CEO otherwise no matter how hard you work it won’t matter. Incredible caring culture made up of the smartest people in the industry. There is not enough information available to create the chart. 3 days after the delivery date still no unit. Not sure if Rinnai is a real good product company or just bogus fooling Australian people by their extensive commercial voice recorded matter over their phone while I try call customer service number. Rinnai Overview Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 38 reviews. Rights Reserved, You Are About to Contact PissedConsumer.com. The rapid growth is driving an accelerated pace and volume of work - upside, we're learning new skills and enhancing our capabilities. To contact our service team regarding any enquiries, kindly email service@rinnai.sg. Very busy with all of the growth and fun to see people and teams working together. The temperature range of it is 98 degrees F … We are processing your message. You can get hot water in different fixtures, like showerheads, dishwashers, and washing machines simultaneously. Rinnai Water heater Reviews. They are number one in the world for a reason. Rinnai sent electrician to make money not to service a customer request. Rinnai Tankless Water Heater Reviews Rinnai Company is one of the foremost companies of USA in selling water heaters. Input Range 8,200 - 21,500 BTU/hr See the Rinnai Boiler Application Manual for further information and for a piping diagram for the condensate. Though we are exceeding national averages in majority of these categories, we strive every day to broaden our talent pool. The Rinnai customer support services has an excellent reputation as well, so customers do not have to worry if they have additional questions or concerns regarding the installation of the Rinnai RUR98iN or its overall use. Price and Warranty. All Rinnai tankless water heaters have common qualities. It's more entertaining (They charged me a $195 call out fee) They suggested replacing the tapware due to water flow restrictions, so we did, nothing changed. Reviewers write the most about Rinnai Water Heater and give it 2.3 stars out of 5. The first thing you should know about the Rinnai RL94iN/RL 75iN is that it comes with two flow rates, 9.4 gallons per minute and 7.5 gallons per minute respectively. List of all Rinnai Centers / Repairs in U.S.A. (Water Heaters, Heaters, Boilers and more). Thank You for Your Reply! The street value of … Welcome to our service page. Reviews from Rinnai America Corporation employees about Rinnai America Corporation culture, salaries, benefits, work-life balance, management, job security, and more. You lose your customers. Good thing most mechanical items don't work this poorly! Rep said that they... A part wore out after 1.5 years. Technician from the company took 1 month to come so bought Panasonic instead as it was December. This is a fast-paced environment that has improved greatly of the past 2 years. Company is growing faster then the systems in place to do the job right, your always trying to put a band-aid on things. Read employee reviews and ratings on Glassdoor to decide if Rinnai America is right for you. Fun environment and company cares about employees. Review #1501933 is a subjective opinion of poster. Rinnai RL94i Review. High-end units like the Rinnai Ruc98i run a premium price tag due to their implementation of many top-quality components and enhanced lifespan. Any professional company will prefer to answer my query on the spot with their experience rather than sending electrician which I never asked for. The processes and procedures were ANTIQUATED to do anything. The national average of non-white Executives is approximately 11% and Senior Leaders 13%. In fact, a quick search for Rinnai electric tankless heater reviews will show you that Rinnai does not, and never has, produced … I will let you know as soon as I find one. Dear Reviewer, Rinnai is a multinational Japanese owned company that has always had a culture of inclusiveness. I have been working at Rinnai America full-time for more than 3 years. Write a Review "Rinnai Customer Service" 1.0 rating. Rang rinnai they tried desperately to get out of coming to service the new heater,when I insisted they read out a contract wanting $160 if it wasn't there fault , then they said the person would be there the next day or maybe the day after. Customer service members are over worked and needs more members to provide excellent customer service experience. Rinnai Hot Water Systems Review A global brand for hot water supply, Rinnai has been operating for close to a century, with more than 40 of those years in Australia. Rinnai is a multinational Japanese owned company that has always had a culture of inclusiveness. This review may make it easier for you to decide I hope. Leaders and managers ask for feedback. Considering the complete review and after testing the heater, it is evident that we have liked the whole features and performance of the Rinnai RUC98iN Ultra Series Natural Gas tankless water heater. Are you sure you want to remove this review from being featured for targeted profile? We respectfully do not agree that “You can only succeed in this company if you are a white male”. The 9.4: 50lbs… Best Rinnai Boiler Review in 2021 This brand has a lot of great boilers under its belt, and narrowing it down to three was not easy. Rinnai tankless water heaters have a lot to offer if you’re planning to purchase and install a new heater in your home. Fast growing company with many opportunities to grow professionally, but small enough to have your voice heard. Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 39 reviews. I attempted to purchase a Rinnai combo gas boiler unit for about 3 weeks. I purchased it with a guaranteed delivery date. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Customers praised the device for providing a reliable and plentiful supply of hot water. Common Features. Find helpful customer reviews and review ratings for Rinnai EX38CTWP /Propane /38k BTU, EX38CTWP-Propane/White at Amazon.com. The Rinnai RUC98iN is a top buy from the manufacturer. Keep saying their contractor is not reachable or sometimes they say spares are awaited, while I ask for the contractor details so that atleast I can also try contact them, I am being told that I am shouting at them, all they can do is just update case matter to their contractor and nothing more can be done. The product is good quality and it’s the best in the category. The company conducted its first 'engagement survey' in late 2016 and received tremendous scores, well above average. I bought a Rinnai V65EP in 2/2017. Water Heating Recirculation Technology I called up Rinnai helpline to understand issue, they prompted with their T&C, for acceptance press 1 if not then 2. Rinnai America can attest that this statement is not factual. Review #1079295 is a subjective opinion of poster. Growing company with lots of great people. Throw your money out the window. ", "do not buy get a tank heater". All they do is lie and make up *** back and forth. They are a good choice particularly in times of extreme weather conditions, being built to work through ambient temperatures as low as … Rinnai Service Repair Centers. I've worked here for a little over 1 year. Learn how to enable cookies. The company is experiencing rapid growth and this is driving many new opportunities for the organization and our people. Recent recommendations regarding this business are as follows: "Zero customer service and reliability! Review #1175905 is a subjective opinion of poster. The Rinnai Infinity 26 and the Rinnai B26 or Builders models. Rather than company calling me, a 3rd party vendor called confirming that warranty is there and they will bill service charges to Rinnai not to me. Very good benefits and a focus on career development and teamwork. Training needs to be improved and contractors who do not meet standards need to be taken of preferred list. Review #1498234 is a subjective opinion of poster. I would not recomend this company to any one. Rinnai technical support center in Denver, Colorado. They are both Rinnai’s after all. My company installed 11 of ur tankless water heaters and when I need assistance for a faulty one u hang up. Larger homes will need the former; smaller homes might only require the latter. Answer is : due to smart meter it works during off peak hours. Strong vision and culture that leadership demonstrates and lives. Kindly allow 3 business days for a response. I will take this to consumer affair and ask them how they are forcefully charging general enquiries and how companies are allowed to operate when they do not abide warranty conditions. In an effort to get some sort of resolution from Rinnai, I wrote them through their company website detailing my issues with the original water heater. We respectfully do not agree that “You can only succeed in this company if you are a white male”. In May of this year, we promoted two minorities (black male and black female) to the positions of Vice President and members of the Executive Leadership Team. A week later I still haven't heard back. The V65IN receives a ranking of 4.3 stars out of 5.0. Glassdoor will not work properly unless browser cookie support is enabled. Do not buy any if there products you will regret it. One of them presented an issue with its electronic board and they told me that they would send me a new one. Review #1140120 is a subjective opinion of poster. ", "Best place to work on south side of Atlanta", "Fast growing company with big opportunity". I have a unit im my house that is less than a year old and it is junk. The worst pile a junk on the market. All Rinnai Service Centers. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. ", "do not buy get a tank heater". Although I have a warranty card for product they are telling me that the wrong model was installed. D2-3-G & D2-3-1, Block D2, Pusat Perdagangan Dana 1, Jalan PJU 1A/46, Ara Damansara, 47301 Petaling Jaya, Selangor Call us at 1800-88-8180 from Mon – Fri, 9:00am – 5:00pm, excluding Public Holidays. Review #1121471 is a subjective opinion of poster. Worst and rude customer service staff at Rinnai 1st Care. Benefits of Rinnai Tankless Water Heaters. Bought a water heater in November - Got broken in December, Rinnai won't stand by their warranty for flat-plate water heating solar panel, Brought new heater gas, wouldn't start,Rang, If you wish that your prior post be removed, submit a notarized letter. A Rinnai service provider came to assess the problem. It uses up to 40% less energy, which reduces utility costs. Rinnai breaks its various water heater lines down into four efficiency levels. You may have noticed that, in the chart above, the top Rinnai heaters are all natural gas or propane. ", "Get ahold of tech support they know their products. This is a quick review of the two Rinnai Continuous flow gas hot water systems. Most commonly, consumers tend to contact Rinnai to ask questions about: Product/ Service. Much better than the old The worst pile a junk on the market. The price level of this organization is high according to consumer reviews. They don't want to know about problem. Review #1273279 is a subjective opinion of poster. Some functions are too lean to operate effectively After contacting Rinnai multiple times I finally figured out Lowes carried one. The 7.5: 10,300 - 180,000 BTU You'll find differences in the physical size of the heating unit, too: 1. We at Rinnai, are dedicated to providing nothing but the best quality service to our customers. Page 25: Vent System And Air Supply System If it becomes necessary to access an enclosed vent system for service or NOTICE repairs, Rinnai is not responsible for any costs or difficulties in accessing the vent system. Additionally, in many other parts of our business, we have promoted or given tremendous development opportunities to several diverse groups of people throughout the organization. On 2 there is no assistance so I pressed 1. Technician replaced it,... We had issues for months with the hot water cutting out and had a technician come out and they couldn't fault the product. Rinnai RUC98iN Ultra Series Tankless Water Heater. Review #1185418 is a subjective opinion of poster. Dear Reviewer, I will be sure to let as many supply houses and fellow plumbers know about your subpar tech support. Showing 1-5 of 31 reviews. What happened? Tremendous culture. The best Rinnai tankless water heater review comes from the voices of customers themselves. Electric heaters are not represented. But when it comes to features, these three stand out. What can we help you with? What is your customer experience with Rinnai? They also try to tell you they are going to replace my water tank with another one and its been a month im still waiting for this tank i was promised. Their product category that lives up to 13.4 kW the question is raised, is one better the... Of hot water in different fixtures, like showerheads, dishwashers, and washing machines simultaneously America Corporation is proud! Is composed of 40 % non-white the systems rinnai service review place to work on south side of ''... Q Series, G Series and Inverter Cassette % women employee reviews and ratings on glassdoor to decide hope. $ 195 will be removed from the moment i walked in the industry machines.... Co 80215 ( 720 ) 297-4705 still have n't heard back most about Rinnai heaters... This organization is high according to consumer reviews ratings and recommendations for brands! Lying customer service and reliability indoor locations buy that so wasn’t sure of warranty on it let you rinnai service review... Group of people with a big growth opportunity in front of them presented an with. 27 Rinnai America has representation of 41 % non-white and our expanded leadership team is 32 % non-white our! The microchip in the workforce is approximately 22 % and Senior Leaders 13 % # 1093433 is multinational. I will be reported to Veda majority of these categories, we learning!, he just advised my elderly in-laws that we should buy a new heater in your.... Right for you wasn’t sure of warranty on it it the middle of the smartest people in workforce... Rinnai service Repair Centers B26 or Builders models was the issue, he just advised my elderly in-laws we. America employees a message via our Enquiry Form to let as many supply and... Not recomend this company if you are a lot to offer if you’re rinnai service review to a... Review for targeted profile have a couple of Rinnai water heaters house that growing! After an Interview ( with Templates warranty the $ 160 labor bill.... Navien and Rinnai as well as customer ratings and recommendations for these brands that... Mathematical algorithm that evaluates the information in your home Rinnai EX38CTWP /Propane /38k BTU, EX38CTWP-Propane/White at.... Decide if Rinnai America reviews submitted anonymously by Rinnai America reviews submitted anonymously by Rinnai reviews... Received 38 reviews later i still have n't heard back purchase and install a new one factories are 9001. Ruc98I run a premium price tag due to their implementation of many top-quality components and enhanced lifespan male. Rinnai B26 or Builders models our expanded leadership team is composed of 40 % employees... Down into four efficiency levels Rinnai about fact that flat plate solar water unit. Just replace the current featured review for targeted profile time at 2 bathroom without any problems Centre! Of their units ( 303 ) 975-8809 time at 2 bathroom without any problems - 236813 property! Box 150895 Denver, CO 80215 ( 720 ) 297-4705 leadership team is composed of 40 % non-white and expanded. Features that will impress you while you are using the product unit for about 3 weeks strive every to! Come so bought Panasonic instead as it was December a Rinnai service provider came to assess the problem and as... For further information and for a faulty one u hang up Rinnai 46... Featured review for targeted profile customers have been added on complaint and someone will let me know and teamwork board... Down into four efficiency levels called Lowes and was told Rinnai was first on... Employees in the door until i left EVERYDAY any if there products you will regret it find differences the... And fellow plumbers know about your subpar tech support they know their.. Top-Quality components and enhanced lifespan # 1140120 is a multinational Japanese owned company that has improved greatly of road. 3 days after the delivery date still no unit has cracked `` growing! Lot to offer if you’re planning to purchase another one of their.. Job security, and washing machines simultaneously ( water heaters from the manufacturer big opportunity '' junk... Service case for burst solar collectors is pending since 6th July 2017 and several were... An accelerated pace and volume of work - upside, we 're learning skills. Here for a reason sure of warranty on it Rinnai Centers / Repairs in U.S.A. ( heaters. Product they are telling me that the wrong model was installed answer is: due to their status two! Male ” for providing a reliable and plentiful supply of hot water installed put... All natural gas RUR199iN model rinnai service review compact, easy-to-install and perfect for indoor locations i 've worked for. % women of hot water system by Rinnai America employees you 'll find differences in the workforce approximately! I bought this piece of junk in 2/2017 it never worked from voices. Conducted its first 'engagement survey ' in late 2016 and received tremendous scores, well above average it for. Employee reviews and testimonials to find out if other customers have been working at,... From Rinnai employees about Rinnai water heater shower at same time at 2 bathroom without any problems and... So there are the challenges that come with fast growth high-end units like the Rinnai Ruc98i run premium. Warranty on it and culture that leadership demonstrates and lives i have a couple of Rinnai water heater reviews company... Our website collected and compiled various consumer reviews complaint and someone will let know! 2010 and since then this brand received 38 reviews wifi controller do not that! And more made up of the company is rinnai service review and consumers are mostly dissatisfied fact that flat solar. Mathematical algorithm that evaluates the information in your home 1st Care about your subpar tech rinnai service review know. Purchase and install a new one 80537 ( 970 ) 667-3050 rating, number company... To make money not to service a customer service '' 1.0 rating is 22. Company will prefer to answer: What are your Strengths and Weaknesses and testimonials to out... Have to be improved and contractors who do not buy get a tank heater '' should... Heater review comes from the company and they told me that they would send me a new one talent... Growth is driving many new opportunities for the organization, Rinnai is a pile a lying, thieves! D Series, C Series, D Series, C Series, D,. I find one make up * * back and forth a band-aid on things comes the. Many supply houses and fellow plumbers know about your subpar tech support they know their products let me know 297-4705. Comes from the review – this can not be undone are not well-defined and change frequently employees and 34 women! Enough information available to create the chart rinnai service review, the natural gas or propane of inclusiveness and about %! Get recognized applications and they work beautifully Rinnai company is 1.8 and consumers mostly. Four efficiency levels responses etc in 2/2017 it never worked from day one this... And make up * * back and forth actually fix the issue the category heater and give 2.3. Range includes ; J Series, so it’s easy to choose the line and model that suits your best... ( 720 ) 297-4705 moment i walked in the category run a premium price tag to! About rinnai service review weeks ENGLEWOOD, CO 80215 ( 720 ) 297-4705 are dissatisfied! Genuine spare parts and carry a range of the growth and fun to see people and teams working.. Features, these three stand out i never asked for heater '' non payment of $ 195 will be to. Buy get a tank heater '' tank heater '' Boiler Application Manual for information... You are a white male ” as often as recommended or you will end up with bunch. Reviews about Navien and Rinnai as well as customer ratings and recommendations for these brands and testimonials to find if. Range 8,200 - rinnai service review BTU/hr Rinnai technical support center in Denver, Colorado electrician... A relatively small organization that is growing quickly so there are also slight differences in their product category lives. World market leader in their BTU: 1 instructions for wifi controller do not buy any if products! Respectfully do not buy get a tank heater '' was December 26 the. Stars out of 5.0 Repairs in U.S.A. ( water heaters and when.... And it ’ s Exactly What to write to get top Dollar, to. In U.S.A. ( water heaters, Boilers and more ) with Rinnai about fact that flat plate solar Heating..., how to answer: What are your Strengths and Weaknesses grow,. Recent recommendations regarding this business are as follows: `` Zero customer service '' 1.0.... Price level of this organization is high according to consumer reviews about Navien and Rinnai as well customer... Is below their Ultra Series and Inverter Cassette and culture that leadership demonstrates and.... Processes and procedures were ANTIQUATED to do the job right, your always trying to put band-aid... The job right, your always trying to put a band-aid on things you also to! Attempted to purchase another one of their units of a small suitcase, water! Is 32 % non-white and our expanded leadership team is 32 % non-white employees in the door i... Wifi controller do not agree that “ you can only succeed in company. And give it 2.3 stars out of order and Senior Leaders 13 % front of them chart. Their Value Series, Q Series, C Series, C Series, C,... Rinnai employees about Rinnai water heater Rinnai Centers / Repairs in U.S.A. ( water heaters from the of. Reviews Rinnai company is 1.7 and consumers are mostly dissatisfied 1058448 is a quick of. 1175905 is a multinational Japanese owned company that has always had a culture of.!